Senior IT Engineer
The opportunity
As a Senior IT Engineer, working in the IT Department (Hybrid position) at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
In this role you will:
- Provide second and third level support to our global end-users.
- Play a crucial part in the day-to-day operations of the IT Department, while also take ownership of some large-scale, strategic projects in the department.
- Share best practices with team members to enhance the quality and efficiency of support services.
- Assist and coaching other team members resolving complex technical issues under tight deadlines.
- Deliver services adhering to Incident, Problem, and Change Management processes.
- Manage issues or outages to resolution, communicating with both delivery and customer teams.
- Resolve assigned Incident, Request, Problem, and Change tickets in the ticketing system.
- Maintain relevant Asset and Configuration Item records in the system.
- Analyse, plan, and deliver infrastructure changes.
- Proactively manage regular tasks and respond to alerts.
- Maintain configuration and process documentation.
- Handle issues and challenges that have been escalated from Level 2 support.
- Contributing to IT and business projects.
- Assist the broader business with ad-hoc requests related to device and data security and IT policies.
We would love to hear from you if you have:
- A BSc or certification in a relevant discipline, or necessary industry certifications and experience.
- An understanding and / or certification in ITIL methodology
- A minimum 5 years’ experience in a similar role
- Advanced proficiency with Microsoft Desktop OS
- Strong knowledge of MS Azure / Office365 and PowerShell Scripting
- Strong knowledge of group policy concepts and methods
- Broad knowledge of applications in the Microsoft ecosystem: Intune & WSUS.
- Familiarity/Working knowledge of networking/network features and technologies including Enterprise firewalls, TCP/IP.
- Experience with VMWARE and VSphere operations.
- Exceptional troubleshooting skills and a commitment to delivering excellent service to our colleagues, through consistent process improvements.
- An eagerness to learn new technologies and stay up-to-date with cutting-edge industry trends.
- Detail-oriented, with strong organizational, time management and prioritisation capabilities.
About us
Since 1974, we’ve been providing a construction consultancy service that keeps clients coming back. And for that we have our people to thank. It takes a special kind of togetherness to create our thriving, authentic culture. We overcome challenges together, delivering better projects and leveraging innovation. We see the potential in our people and we empower them. We’re a business on a journey – an agile business that is proud
to be different.
We are Linesight. Dynamic. Driven. Different.
About Corporate Services
An extensive range of corporate services expertise is required for an organisation of our scale and reach to be successful, and we have fantastic teams of professionals across a range of functions such as tax and finance, marketing, operations, and people and organisational development. Whether at the earliest stages of your career, or an experienced professional, we are committed to nurturing, supporting, mentoring, and stretching our people, so that you can maximise your potential and meet your career aspirations in your field of expertise.
Our approach to DE&I
At Linesight, we believe that our success is tied to the success of our employees, and we are committed to creating a workplace that is fair, equitable, and inclusive for everyone. We understand that creating an environment where all employees have an equal opportunity to thrive requires a concerted effort across every stage of their time with us, from hiring and onboarding to promotion, career growth, and development.
As part of this commitment, we have implemented a range of policies and initiatives to promote diversity, equity, and inclusion (DE&I). This starts with our attraction pipeline and accessible job descriptions, designed to attract a broad range of candidates, and continuing throughout the employee life cycle with DE&I checks built in at every stage. Fairness, consistency, and transparency are the core principles for all our hiring, salary increase, and promotion decisions with built-in gender pay gap checks. Employee and family-friendly policies also enhance inclusion and equity in our teams.
Employee testimonial
Employee testimonial
Employee testimonial
Employee testimonial
Life at Linesight
