IT Support Engineer (Level 2)
The opportunity
As a Level 2 IT Support Engineer at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
As a Level 2 IT Support Engineer, you will be instrumental in the provision of support to our end users in the APAC region, and occasionally, to users across the globe. Your initiative, and ability to manage and effectively prioritise simultaneous asks will be crucial. From addressing operational tickets and preparing laptops, to large-scale, strategic projects across the department - this is the ideal role for a dynamic candidate that excels at the effective prioritisation and management of simultaneous asks, and can work off their own initiative while still being an active contributor to our close-knit team.
In this role you will:
- Collaborate with a team of IT Engineers while fostering a customer centric IT Support culture with the mindset of embracing a great place to work attitude.
- Handle issues and challenges that have been escalated from Level 1 support.
- Promptly escalate complex technical problems to 3rd level support as needed.
- Prepare laptops using scripts, imaging solutions, InTune, Autopilot and documentation provided by the company.
- Deliver second-level support for desktop, applications, mobile platforms and network issues to users in multiple locations.
- Support the rollout of Desktop OS and applications, including testing and documentation.
- Contribute to IT and business projects.
- Efficiently sort, manage, and address technical support requests through our Service Now Helpdesk system.
- Collaborate in the seamless onboarding of new hires via our well-established process, by setting them up with the necessary technology for success.
- Assist the broader business with ad-hoc requests related to data security and ICT policies.
We would love to hear from you if you:
- Have at least 2 years hands-on experience in a similar role, with relevant industry certifications being advantageous
- Are detail-oriented, with strong organisational, time management and prioritisation capabilities.
- Have a passion for fostering authentic, strong relationships within the team and our end users, characterised by a shared purpose, pursuit of operational excellence, and a genuine sense of fun.
- Are experienced with Microsoft Desktop OS, and knowledge of iOS and Android OS.
- Are familiar with application installation and configuration for a variety of products, including but not limited to: the Office 365 product set, Adobe Products, Autodesk, Bluebeam, CostX, and Ninja.
- Have operational understanding of Microsoft Azure/Office365 and PowerShell is a benefit, as well as group policy fundamentals.
- Have experience with VMWARE and VSphere operations is a benefit.
- Are exceptional at troubleshooting and a commited to delivering excellent service to our colleagues, through consistent process improvements.
- Are fluent in English, both written and verbal.
- Are eager to learn new technologies and stay up-to-date with cutting-edge industry trends
- Have strong organizational and time management skills, with the ability to prioritize tasks and work effectively under pressure.
- Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
- Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun.
All interviews are conducted either in person or virtually with video required.
At Linesight, we believe that our success is tied to the success of our employees, and we are committed to creating a workplace that is fair, equitable, and inclusive for everyone. We understand that creating an environment where all employees have an equal opportunity to thrive requires a concerted effort across every stage of their time with us, from hiring and onboarding to promotion, career growth, and development.
As part of this commitment, we have implemented a range of policies and initiatives to promote diversity, equity, and inclusion (DE&I). This starts with our attraction pipeline and accessible job descriptions, designed to attract a broad range of candidates, and continuing throughout the employee life cycle with DE&I checks built in at every stage. Fairness, consistency, and transparency are the core principles for all our hiring, salary increase, and promotion decisions with built-in gender pay gap checks. Employee and family-friendly policies also enhance inclusion and equity in our teams.
About Corporate Services
An extensive range of corporate services expertise is required for an organisation of our scale and reach to be successful, and we have fantastic teams of professionals across a range of functions such as tax and finance, marketing, operations, and people and organisational development. Whether at the earliest stages of your career, or an experienced professional, we are committed to nurturing, supporting, mentoring, and stretching our people, so that you can maximise your potential and meet your career aspirations in your field of expertise.
Life at Linesight
