Level 2 IT Support Engineer
The opportunity
Are you looking to take the next exciting and challenging step in your professional IT career, with a team of highly experienced, culturally diverse and passionate IT professionals around you? If so, then as a Level 2 IT Support Engineer at Linesight, you will get exactly this opportunity and more.
You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us, lasting trusted relationships are everything, both with our teams and our clients.
The Level 2 IT Support Engineer will provide second level support to end users primarily based in the EMEA region, but on occasion, support may also be required for users in other locations worldwide. You will need to be a self-starter with the ability to multitask and prioritise workloads. Core tasks are to look after operational tickets, build laptops and document processes but as you settle into the role, you will get the opportunity to become involved in a variety of exciting departmental projects.
In this role you will:
- Address incidents & problems escalated from Level 1 support
- Escalation of technical issues to 3rd level support in a clear and timely manner.
- Build laptops using scripts, InTune and Linesight provided documentation.
- Provide 2nd level desktop, application, mobile platform and network support to end-users based in multiple locations worldwide.
- Assist in Desktop OS and application rollouts to include testing and documentation.
- Support IT and business projects such as Sharepoint Document Management System administration and endpoint security configuration.
- Efficiently prioritise, manage, and respond to technical troubleshooting requests (live troubleshooting /chat /tickets) via help desk system. (Manage Engine Service Desk Plus Cloud)
- Collaborate on a well established new hire onboarding process where new joiners to the business will be setup for success with their technology.
- Support the wider business with ad hoc information requests such as those relating to data security and ICT policies.
We would love to hear from you if you:
- At least 2 years hands-on experience in a similar role.
- Relevant industry certifications are advantageous.
- Have experience working with Microsoft Desktop operating systems and knowledge of IOS and Android operating systems.
- Application Installation and configuration in products such as the Office 365 product set, Adobe Products, Autodesk, Bluebeam, CostX, and Ninja.
- Operational knowledge of MS Azure/ Office365 and PowerShell.
- Operational knowledge of group policy concepts and methods.
- Day to day operations in VMWARE and VSphere.
- Exceptional troubleshooting prowess.
- Superb customer service and English communication
- Adept at learning new technologies and staying up to date with industry trends
- Strong attention to detail.
- Have strong organizational and time management skills, with the ability to prioritize tasks and work effectively under pressure.
- Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
- Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun.
About us
Since 1974, we’ve been providing a construction consultancy service that keeps clients coming back. And for that we have our people to thank. It takes a special kind of togetherness to create our thriving, authentic culture. We overcome challenges together, delivering better projects and leveraging innovation. We see the potential in our people and we empower them. We’re a business on a journey – an agile business that is proud
to be different.
We are Linesight. Dynamic. Driven. Different.
About Corporate Services
An extensive range of corporate services expertise is required for an organisation of our scale and reach to be successful, and we have fantastic teams of professionals across a range of functions such as tax and finance, marketing, operations, and people and organisational development. Whether at the earliest stages of your career, or an experienced professional, we are committed to nurturing, supporting, mentoring, and stretching our people, so that you can maximise your potential and meet your career aspirations in your field of expertise.
Our approach to DE&I
At Linesight, we believe that our success is tied to the success of our employees, and we are committed to creating a workplace that is fair, equitable, and inclusive for everyone. We understand that creating an environment where all employees have an equal opportunity to thrive requires a concerted effort across every stage of their time with us, from hiring and onboarding to promotion, career growth, and development.
As part of this commitment, we have implemented a range of policies and initiatives to promote diversity, equity, and inclusion (DE&I). This starts with our attraction pipeline and accessible job descriptions, designed to attract a broad range of candidates, and continuing throughout the employee life cycle with DE&I checks built in at every stage. Fairness, consistency, and transparency are the core principles for all our hiring, salary increase, and promotion decisions with built-in gender pay gap checks. Employee and family-friendly policies also enhance inclusion and equity in our teams.
Employee testimonial
Employee testimonial
Employee testimonial
Employee testimonial
Life at Linesight
