Senior Salesforce Administrator
The opportunity
As a Senior Salesforce Administrator at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
We are seeking a highly skilled and proactive Senior Salesforce Administrator to join our team. This role combines advanced business analysis, hands‑on Salesforce administration, end‑user enablement, and support operations. You will take ownership of the Salesforce support queue, partner closely with business stakeholders to deliver high‑quality requirements, and ensure the platform is stable, scalable, and aligned with business needs.
The ideal candidate has strong analytical capabilities, excels in stakeholder communication, and is confident driving continuous improvement across processes, training, and platform usage. Experience with CPQ and basic Salesforce configuration/development will be considered a strong advantage.
In this role you will:
Salesforce Support & Administration
- Manage and prioritize the Salesforce support queue, ensuring timely, accurate, and customer‑centric resolutions.
- Monitor and report on support queue health, trends, and performance metrics.
- Recommend and implement strategies to reduce open tickets and prevent recurring issues.
- Provide expert input on platform enhancements to improve business processes, scalability, and user productivity.
- Perform day‑to‑day administrative tasks including user setup, permissions, profiles, roles, data updates, and security management.
- Diagnose and resolve issues related to Flows, automation, validation rules, page layouts, integrations, and customizations.
Business Analysis
- Engage with business stakeholders to gather, validate, and translate requirements into clear and actionable Salesforce solutions.
- Analyse and document current-state business processes and recommend improvements aligned with Salesforce best practices.
- Create detailed user stories, acceptance criteria, functional specifications, and process maps.
- Lead and support testing efforts including test script development, UAT planning, defect tracking, and sign‑off coordination.
End‑User Training & Adoption
- Own the creation, maintenance, and governance of Salesforce training materials and documentation.
- Develop and deliver engaging training sessions, workshops, and demos tailored to various user personas.
- Drive user adoption by sharing best practices, tips, and personalized guidance.
- Act as a trusted advisor to key business teams and champion a culture of Salesforce excellence.
Salesforce Configuration & Development (Declarative)
- Build and maintain declarative solutions including Flows, validation rules, custom fields, page layouts, and automation tools.
- Create and optimize dashboards, reports, and analytics for actionable insights.
- Support configuration updates and work collaboratively with senior developers for more complex development or integrations.
CPQ Support
- Assist with CPQ tasks such as product catalogue updates, pricing configuration, and bundle maintenance.
- Help troubleshoot CPQ issues and optimize configuration to support quoting accuracy and efficiency.
- Participate in CPQ enhancement initiatives (training provided if needed).
We would love to hear from you if you:
- Have at least 5 years as a Salesforce Administrator / Business Analyst
- Are confident driving continuous improvement across processes, training, and platform usage
- Have the following certifications: Salesforce Administrator (ADM‑201) required; additional Salesforce certifications a plus
- Ideally have Salesforce CPQ/RCA experience
- Are detail oriented and quality focused with strong facilitation and stakeholder management skills.
- Love a dynamic environment with the opportunity to manage your own priorities and deadlines.
- Comfortable working flexible hours to support a global team.
All interviews are conducted either in person or virtually with video required
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At Linesight, we believe that our success is tied to the success of our employees, and we are committed to creating a workplace that is fair, equitable, and inclusive for everyone. We understand that creating an environment where all employees have an equal opportunity to thrive requires a concerted effort across every stage of their time with us, from hiring and onboarding to promotion, career growth, and development.
As part of this commitment, we have implemented a range of policies and initiatives to promote diversity, equity, and inclusion (DE&I). This starts with our attraction pipeline and accessible job descriptions, designed to attract a broad range of candidates, and continuing throughout the employee life cycle with DE&I checks built in at every stage. Fairness, consistency, and transparency are the core principles for all our hiring, salary increase, and promotion decisions with built-in gender pay gap checks. Employee and family-friendly policies also enhance inclusion and equity in our teams.
About Corporate Services
An extensive range of corporate services expertise is required for an organisation of our scale and reach to be successful, and we have fantastic teams of professionals across a range of functions such as tax and finance, marketing, operations, and people and organisational development. Whether at the earliest stages of your career, or an experienced professional, we are committed to nurturing, supporting, mentoring, and stretching our people, so that you can maximise your potential and meet your career aspirations in your field of expertise.
Life at Linesight
